Very rarely, you may experience a problem with activating a CD Key bought from CJS.
If this happens, instead of making a support ticket, you can get the problem solved immediately via our claim specialists by pressing the dedicated Button on the Autokey page.
If you're having trouble activating your key due to an error, please navigate to Autokey, then go to the collection page for your order.
Then, please press the 'Problem with your key?' button.
You will then be taken through our new intelligent 'complaint creation' system which will create a fault case with our support team.
As soon as you have completed the form, you'll get an email confirmation, and our staff will respond to you with your replacement key / refund within a matter of hours!
Using our new 'Problem with your key?' button is the fastest way to get your issue solved, as it avoids email ping-pong and allows us to collect all the information we need to replace / refund your key immediately, with no further questions asked!
This is ideal if your key is showing any of the errors such as used / invalid / region locked / invisible / not visible / expired etc
Comments
15 comments
Hi is coming up the wrong region on my Xbox1 12month Gold account can you tell me how to change this thank you
Hi is coming up the wrong region on my Xbox1 12month Gold account can you tell me how to change this thank you
Please help. I can't use this! !
Wrong region how do we fix this?
Fast easy cheap what more do u want
Dont buy keys from here, they dont work and then cant get a refund ive waited 3 weeks for a refund and all they say is im at highest priority what a load of bollocks. Dont recommend this shit
I tried to redeem code and I got this error:
Contact whomever you got this code from. It can't be redeemed.
dt+/1LQ6rUiM7jBH.1.0.5.6
2018/09/15 - 15:33:27 UTC
Do not use this for xbox live keys
Carter Xavier.. I agree.. I got the same problem, I've filed a Paypal dispute
the best way to get solution is contact support team. making paypal dispute will delay refund by 14 days
I contacted your support team over a week ago. I've sent you 9 messages and you keep sending a generic response that you are looking into the issue. I will never order anything from you again.
Carter Xavier - I contacted Microsoft who confirmed my cdkey was blacklisted.. you will never get it to work.. escalate your paypal dispute as the company are totally ignoring me.
DO NOT BUY FROM THIS COMPANY - they are refusing to give me a refund 1 week after purchasing a cdkey which Microsoft has confirmed has been blacklisted. I have filed a paypal dispute to get a refund.
Instead I bought from cdkeys.com and received my key instantly and is working perfect.
They sent me a code already used sent so many messages still nothing trust me never again just to save a couple of quid
My code never worked and was looking for a refund from Christmas please help
Natasha Moore
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