I want a refund on my key

Refunds are made in normal office hours Monday to Friday.

If your circumstances are such that a refund is permitted:

Requesting a refund of a Pre-Order Key. - Refunds are processed the day following the release date.

Please note that refunds to your Payment Card, Money Bookers or PayPal incurs a merchant services refund fee of £1. We cover this charge for you only if the failure to complete the order is our fault. - Store credit avoids this charge. - By requesting a refund to your payment account you are agreeing to cover the merchant services fee. (unless the fault for non-completion of the order is ours).


If you want to collect your order, when you have received the email letting you know your key is in stock,go to Autokey and collect.

If you haven't managed to complete the verification process then it is very simple.

You only need to show the name on your id, for example driving licence, id card, student card, passport etc.  You can cover all sensitive info.  You can scan, photograph or webcam your id.  Send here in reply or to [e-mail] with the subject title with the word:  ID

Just let us know what you would like us to do in your Ticket. Thanks.