What does my Order Status mean?

My order status is Awaiting Fulfillment

This is a normal order status that will occur immediately after you make the payment. Simply go to our autokey system and attempt to collect your key.

My order status is Awaiting Payment

This usually would mean that your payment did not arrive. However, if you paid via Bank Transfer, our staff will manually set your order to shipped once your payment arrives in our bank account. 

Paid via Paypal but your order is stuck on Awaiting Payment?
In rare cases, our web-system sometimes does not immediately track paypal payments that are made from customers with mis-matched email addresses.  If you have made your payment via paypal but your order is still Awaiting Payment, Please make a support ticket on our Support Center,  quoting your CJS Order ID and your unique Paypal Transaction ID.  A member of our staff will then search for your order and manually approve the order for you within around 2 hours.

My order status is Awaiting Pickup

This order status flags to our staff that the game you ordered needs to be manually packed / emailed.  You will get an 'awaiting pickup' status if your key is due to be manually emailed from our staff, or if you bought a physical game that is to be sent via the mail.  

If you pay with Store Credit your order will automatically go to 'Awaiting Pickup' and our team will email you the code within around 2 hours in most cases.

My order status is Completed

This means that your key has been manually emailed to you.  If you bought a physical game, it means the item has been shipped and you must now wait for the item to arrive in the physical mail.

My order status is Shipped

This order status signifies that your order is collectable on Autokey.  In most cases you will be able to collect the key on Autokey.  

If you're a first-time customer and your paypal / moneybookers account address is mis-matched to your CJS account information, you may be required to complete a simple telephone or SMS verification before you can get your key.  Just follow the simple instructions that our Autokey system gives you in order to get your key with ease.

My order status is Cancelled

This order status signifies that your order has been cancelled by CJS CD Keys upon your request, or if the payment did not process properly.

My order status is Incomplete

This order status signifies that there was an error processing your payment.  This order status usually will occur if you abort the payment process half-way through.  If your order status is 'Incomplete' then no money has been taken from you.

My order status is Declined

This order status signifies that your order was automatically detected to be fraudulent, and you have been refunded in full. If you get this order status but believe this to be in error, please contact us via our support ticket system for assistance.

My order status is Refunded

This order status signifies that your order status was refunded to you in full via Store Credit / Paypal / Moneybookers / Alertpay / Bank Transfer.